Frequently Asked Questions
How do I pay open fines for my child?
Click the on the box with your student’s name located under “Who are you shopping for?” Click on the red “View” button. Click on the checkboxes of the fines/fees that you would like to pay and click on the “Pay Selected Fines/Fees” button. The fines/fees you have chosen will be added to your shopping cart.
How do I find the activities for which my child is eligible?
Click the on the box with your student’s name located under “Who are you shopping for?” Select the “Register for Athletics and Activities” button. From here you will be taken to a list of athletics and activities for which your student is eligible. You may also contact your students’ school for more information.
How can I change my user name, password, or contact information?
Click the "Your Account" located at the top right-hand corner of the page. This will take you to a form which is filled in with the information you submitted when you signed up (or from the information received from the School District website). Change any information and click the “Save” button.
How can I print fine/fee and purchase ledgers for my student?
Click on the box with your student’s name located under “Who are you shopping for?” Select “Purchase History”. This will open a Customer Ledger listing all fines or all receipts for the student. Click the printer icon located at the top left-hand corner of the form to print the fine/fee receipt Customer Ledger
How can I purchase items which are available to my students?
Click on the box with your student’s name located under “Who are you shopping for?” Select “Items at Student’s School”. This will take you to a page displaying products available to your students.
Why was my credit or debit card declined?
If your card has been declined, please ensure that:
- Your credit card is either a Visa or Mastercard credit card or a debit card. (Note: bank cards and check guarantee cards are not accepted.)
- Your card has an expiration date of the current month or later
- Your credit card number has been entered correctly (no dashes or spaces)
- The address associated with the card matches the address you've entered into the form
- The 3-digit security code on the back of your card is entered correctly.